Privacy Notice

Last updated: 2 November 2026

Your privacy matters to us. Here is what personal data we collect, why we use it, and the choices you have.

Who we are

Pomelo Cleaning Co. (SSM: 202604002004 (LLP0047244-LGN)) is an upholstery cleaning business in Petaling Jaya, Selangor. This notice explains, in plain language, how we collect and use your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA).

What we collect

When you ask for a quote, book a cleaning, or join our referral programme (usually through WhatsApp), we may collect:

  • Your name and phone number
  • The address or area where the cleaning will take place
  • Photos and details of the items you want cleaned
  • Booking dates, notes, and payment records
  • Referral details, if you refer a client or were referred to us

When you visit our website, basic information such as the pages you view and your device or browser type may also be recorded to help us keep the site working well.

Why we use it

  • To give you a quote and arrange your booking
  • To carry out the cleaning service and follow up afterwards
  • To contact you about your booking or questions
  • To process payments and referral rewards
  • To improve our services and website
  • To meet our legal and accounting obligations

We will only send you promotions if you agree to receive them, and you can ask us to stop at any time.

Who we share it with

We only share your personal data when it is needed for the reasons above. This may include our team members who carry out your service, service providers who help us run the business (such as messaging, payment and website hosting), and authorities when the law requires it. We do not sell your personal data.

Keeping it safe

We take reasonable steps to protect your personal data from loss, misuse, and unauthorised access. We keep it only for as long as we need it for these purposes, or as long as the law requires.

Your choices

Under the PDPA, you can ask us to:

  • Show you the personal data we hold about you
  • Correct personal data that is wrong or out of date
  • Stop or limit how we use your personal data, including for promotions
  • Withdraw your consent

Giving us your personal data is your choice. If you do not provide the details we need, we may not be able to quote or complete your booking.

Changes to this notice

We may update this notice from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us

For any question or request about your personal data, message us on WhatsApp at 011-2353 7005.